OXVA ONEO POD SYSTEM KIT

Delivery

UK Postage

Free shipping on all orders over £30
Royal mail 1st Class £4.25
Special Delivery (guaranteed by 1pm) £8.50

Royal mail 2nd Class (free shipping) Estimated Delivery 2-3 days (NOT GUARANTEED)
Royal mail 1st Class Estimated Delivery Within 1 day (NOT GUARANTEED)
Royal Mail Special Delivery Estimated Delivery Guaranteed By 1pm Next Day

If your items have not arrived within the estimated delivery date, we need to allow Royal mail a further 10 days for 1st and 2nd class or 5 days for Special Delivery after the estimated delivery time to delivery your online order.

Special Delivery

Royal Mail Special Delivery is available for all orders at a cost of £8.50. Delivery is only guaranteed Monday to Friday.

Overseas Postage

Unfortunately, we are unable to provide a free postage service to our customers outside of the United Kingdom. A charge of £11.85 will be applied for shipping on all orders outside of the UK. We apologise for any inconvenience. If you would like to discuss this postage cost with regards a large order, please contact us.

Returns

How long is the warranty on the products?

All kits come with a 28-day parts warranty from date of receipt. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (A disposable or coil replacement electronic cigarette atomizer’s natural lifespan is around 14-60 days and an electronic cigarette battery’s expected lifespan is 2-6 months depending on use and capacity). This is not a guarantee that the Consumer will “like” the Electronic Cigarette, simply that it will function as described within the specified timeframe.

Batteries and Atomizers purchased as “singles” i.e. not as part of a multi-pack are also covered by a 28 day warranty period from date of receipt. Any replacement parts are warranted from the date of delivery of the original order.

How do I return a faulty item?

Before you return a suspected faulty item, you should first contact the customer service team by phone on 0121 457 7951, or via e-mail to customerservices@bitandpiecesvape.co.uk. We have found that very often a member of our team successfully identifies and helps to rectify a suspected faulty item. Only when you have been given specific instruction should you return a faulty item to us.

Any unauthorised returned items may not be dealt with.

Bit and Pieces Vape only offer a warranty on faulty products. This warranty becomes void if the product has been damaged or is not suitably maintained, kept clean and in good working order.We do not offer refund or exchange if you simply do not like any electronic cigarette or shisha pen product this is due to hygiene reasons. Please check all goods when you receive them as the warranty runs from date of purchase until 28 days after therefore please retain receipt for proof of purchase.

If you claim your product is faulty you will need to return it to us within the 28 days from purchase and allow us 5 working days to accurately inspect the product and respond with the findings.

Returns Adress:
Bitandpieces Vape Ltd
Returns RMA-(order ID)
1678 Bristol Road South
Rednal
Birmingham
B45 9TZ

Can I return an item that I simply do not like?

As the product is an oral product, once used it cannot be returned unless faulty.

Can I cancel my order?

Orders can be cancelled any time prior to shipping by calling us on 0121 457 7951, quoting your order number. This should be done as soon as possible, as once the products have been shipped they cannot be recalled.

I have changed my mind and no longer want the goods. they are unused, can I return them?

If you change your mind and no longer want the goods, please contact our customer service team to receive a RMA code within 7 days of receiving the goods. Full instructions will then be supplied on how to send the goods back. Please note you will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.

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