Terms and Conditions

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Warranty and Returns

How long is the warranty on the products?

All kits come with a 28-day parts warranty from date of receipt. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (A disposable or coil replacement electronic cigarette atomizer's natural lifespan is around 14-60 days and an electronic cigarette battery's expected lifespan is 2-6 months depending on use and capacity). This is not a guarantee that the Consumer will "like" the Electronic Cigarette, simply that it will function as described within the specified timeframe.
Batteries and Atomizerspurchased as "singles" i.e. not as part of a multi-pack are also covered by a 28 day warranty period from date of receipt. Any replacement parts are warranted from the date of delivery of the original order.

How do I return a faulty item?

Before you return a suspected faulty item, you should first contact the customer service team by phone on: 01214577951, or via e-mail: customerservices@bitandpiecesvape.co.uk. We have found that very often a member of our team successfully identifies and helps to rectify a suspected faulty item. Only when you have been given specific instruction should you return a faulty item to us.
Any unauthorised returned items may not be dealt with.

Bit and Pieces Vape only offer a warranty on faulty products. This warranty becomes void if the product has been damaged or is not suitably maintained, kept clean and in good working order.We do not offer refund or exchange if you simply do not like any electronic cigarette or shisha pen product this is due to hygiene reasons. Please check all goods when you receive them as the warranty runs from date of purchase until 28 days after therefore please retain receipt for proof of purchase.

If you claim your product is faulty you will need to return it to us within the 28 days from purchase and allow us 5 working days to accurately inspect the product and respond with the findings.

Returns Adress:
Bitandpieces Vape limited
Returns RMA-(order ID)
1678 Bristol Road South
Rednal,Longbridge
B45 9TZ

Can I return an item that I simply do not like?

As the product is an oral product, once used it cannot be returned unless faulty.

Can I cancel my order?

Orders can be cancelled any time prior to shipping by calling us on 01214577951, quoting your order number. This should be done as soon as possible, as once the products have been shipped they cannot be recalled.

I have changed my mind and no longer want the goods, they are unused, and can I return them?

In the event the customer no longer want the goods, the customer needs to contact customer service to receive a RMA code within 7 days of receiving the goods and full instructions will be supplied on how to send the goods back, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.

Terms of use

Definitions

Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.
Consumers shall have the meaning described in section 12 of the Unfair Contract Terms Act 1977.
Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
Goods means the articles that the Buyer agrees to buy from the Seller.

Seller means

Bitandpieces Vape limited, 1678 Bristol road south, Rednal, Birmingham, B45 9TZ, UNITED KINGDOM

Buyer means

The Customer who places an order via the website, telephone or in our shop.
Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

Conditions

Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller's address at Bitandpieces Vape limited,1678 Bristol road south, Rednal, Birmingham, B45 9TZ, UNITED KINGDOM

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

Age of Consent

Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Price and Payment

The price of the Goods shall be that which is stipulated on the Website. The price is inclusive or exclusive of VAT. The price includes delivery charges.
The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel
Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

Delivery

Goods supplied within the UK will normally be delivered within 7 (Seven) working days of acceptance of order.
Goods supplied outside the UK will normally be delivered within 10 (Ten) working days of acceptance of order.
Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

International Shipping Information

If the country your order is being delivered to isn't in the EU then any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Bitandpieces Vape limited, you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods.
Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Right of seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
The Seller reserves the right to withdraw any goods from the Website at any time.
The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Cancellation and return

The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product once used it cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes to Terms

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Privacy Policy

About this policy

This privacy policy sets out how Bitandpieces Vape limited uses and protects any information that you give Bitandpieces Vape limited when you use this website.
Bitandpieces Vape limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bitandpieces Vape limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30/05/2018.

Your rights

You retain the right at any point to do one or any of the following.

  • Request a copy of all of your personal data held by Bitandpieces Vape limited.
  • Request erasure of all of your personal data held by Bitandpieces Vape limited.

If you wish to proceed with any of the following, please see "Controlling your personal information" below.

What we collect

We may collect the following information:

  • Name and Phone number.
  • Demographic information such as the Address, City, Country and Post Code of your preferred Shipping destinations, and the destination related to any order that you may place.
  • Internet Protocol address provided at the time by your Internet Service Provider.
  • Data related to each page you view will be stored in a secure Google Analytics account for use by Bitandpieces Vape limited to monitor your activity across the website. We do not link this information to any personal information other than your Internet Protocol Address.

What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only use your information for this purpose if you have explicitly authorised this during your registration, or at any point from the Account section of the website.
  • During the checkout process we will share your Shipping destination with PayPal as a requirement for part of their payment authentication process. If you are using an existing PayPal account, you must supply a destination which has already been added to your PayPal account.

Payment Information

We do not store credit card details nor do we share financial details with any 3rd parties. All financial information is processed via PayPal's servers and Bitandpieces Vape limited has no access to this information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling the use of our login and user system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. Please note: Your information is required as part of the checkout process, but we do not share this information with any third parties other than PayPal.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or email. Alternatively, you may unsubscribe, request removal or a copy of all of your personal data from the Account section of our website. For our address or email please see below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about at any time. If you would like a copy of the information held on you please write to Bitandpieces Vape limited, 1678 Bristol Road South, Rednal, West Midlands, B45 9TZ, UNITED KINGDOM - alternatively you can visit the Account section of our website to make this request, or send an email to customerservices@bitandpiecesvape.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.